Dear Valued Shareholders and Stakeholders,
The year 2025 continues to be marked by a business environment facing challenges from both domestic and international economic factors, including global economic volatility and the gradual recovery of domestic purchasing power, which has led consumers to exercise greater prudence in their spending decisions. Consumers are increasingly prioritizing value for money, product quality, and long-term utility. This is particularly evident in expenditures related to housing and home improvement, which remain investments that effectively enhance long-term quality of life.
Similarly, the business sector continues to face challenges from slow economic recovery, fragile purchasing power, and intensifying competition in the furniture and home furnishings retail business and the rental and retail business.
The Company has established clear directions and operational strategies to strengthen its resilience and sustain its competitive capabilities, focusing on developing a comprehensive product portfolio across all price ranges while differentiating itself through quality, design, and value for money to meet rapidly changing consumer needs in terms of functionality, design, and appropriate pricing. The Company emphasizes efficient cost management by leveraging the advantage of its manufacturing facilities, enabling effective control over quality, standards, and cost structure. Therefore, the Company has maintained operational stability and achieved continuous growth.
In terms of distribution channels, the Company has leveraged its strengths in digital platforms by continuously developing its online channels, customer relationship management, and loyalty programs to enhance the omnichannel experience. This approach enables seamless integration of customer interactions across physical branches and online platforms, including websites, social media, and e-marketplaces. These efforts allow the Company to reach new customer segments, reduce reliance on any single distribution channel, and effectively respond to evolving consumer behavior in the digital era.
Online channels continue to play an important role in driving the Company’s revenue. Consumer behavior has increasingly shifted toward purchasing through digital platforms such as marketplaces and social media, enabling the Company to implement flexible sales strategies and respond quickly to customer needs. As a result, online sales continue to grow steadily and contribute significantly to the overall business performance.
In 2025, the Company launched Index Living Mall Chiang Rai, the 35th branch, to serve customers in Northern Thailand and key tourist provinces under the concept of “Decorate Your Home in the City You Love,” to meet the needs of local consumers while improving their quality of life and living spaces. This expansion reflects the Company’s strategy of selecting high-potential locations, considering factors such as purchasing power, urban expansion, infrastructure development, and connectivity with tourism and service sectors to support long-term growth in both the retail business and the customer base.
The Company continues to prioritize sustainable growth under the concept of “Sustainable Living for Future Lifestyle” through the 3G sustainability framework: Great Experience, Grow Together, and Green Planet. This approach aligns with consumer trends that increasingly prioritize eco-friendly products and services. The Company has also established clearer ESG targets, including reducing energy consumption and greenhouse gas emissions, increasing the proportion of sustainable products, and strengthening corporate governance to meet international standards. This year, the Company entered the verification process for its Carbon Footprint for Organization (CFO) with the Thailand Greenhouse Gas Management Organization (Public Organization) (TGO) for the first time, aiming to obtain official Carbon Footprint certification from TGO.
The Company achieved an “AAA” rating in the SET ESG Ratings by the Stock Exchange of Thailand (SET), reflecting its leadership in ESG and strong corporate governance practices. This represents an improvement from the “AA” rating received in the previous year, reinforcing the Company’s commitment to sustainable business operations.
In terms of corporate governance, the Company received an “Excellent CG Scoring” from the Thai Institute of Directors (IOD) for the sixth consecutive year, ranking in the top quartile. This demonstrates its continued commitment to conducting business with corporate governance, transparency, and responsibility toward all stakeholders.
Furthermore, the Company has been certified as a member of the Thai Private Sector Collective Action Against Corruption (CAC) and received a 2-star rating for its first membership renewal, effective from September 30, 2025 to September 30, 2028. This reaffirms the Company’s commitment to conducting business with integrity and transparency.
Looking ahead to 2026, despite continued volatility and uncertainty in both the Thai and global economies, the Company remains prepared to adapt to changing circumstances, driving its business with prudent strategies and efficient cost management, and maintaining a strong financial position to ensure quality operations and sustainable long-term growth.
On behalf of the Board of Directors of Index Living Mall Public Company Limited, I extend my sincere gratitude to our shareholders, business partners, and valued customers for their continuous support. I also appreciate the dedication of our executives and employees, whose commitment and efforts contribute to the Company’s success. We promise to remain committed to conducting business with transparency, while fostering social and environmental development to achieve sustainable growth.